The view from the Australian Writers’ Centre
Administration coordinator at the Australian Writers’ Centre
· Part-time, leading to a full-time position
· Milsons Point (North Sydney) close to train station
· Winner in the Telstra Business Awards
Hi, my name is Valerie Khoo and I’m looking for a very special administration coordinator to help us with our constantly expanding writers’ centre.
Before you go further, please visit our current website: www.WritersCentre.com.au
There is a lot going on here. We’ve recently expanded to Melbourne and other states will follow. We are Australia’s fastest growing writers’ centre.
What does the role involve?
This is a part-time role in Sydney at the equivalent of around 3 days per week, with room to grow to 4 to 5 days.
You’ll be part of a team that has been a winner in the Telstra Business Awards and that has become the “go to” centre for writing courses – both in the classroom and online.
This role is for someone who is super organised, totally anal, and has the utmost attention to detail. You take to filing like a duck to water, can’t stand spelling mistakes and love creating a neat and tidy work environment.
You are a stickler for professionalism, presentation and punctuality. You are not afraid to take responsibility for projects but also have no problem doing the minutiae that comes with administration.
The range of work is diverse but underlying everything you do is your attention to detail. In fact, if you’ve been accused of being overly anal, that’s music to my ears. As we grow, I need someone who can take care of critical details because we pride ourselves on our professionalism.
You are passionate about customer service and in helping our students with any enquiries they may have.
We are a small team and there is no room for big egos. We all pitch in to do the work, no matter how mundane or how exciting.
Your work could involve activities including but not limited to:
* Supporting the course manager in coordinating all courses and logistics
* Assisting the course manager in marketing-related activities
* Answering queries and customer support by phone and email
* Coordinating photocopying, handouts and all student materials
* Filing and maintaining accurate records of course materials
* Ensuring our training rooms are well presented and equipped
* Stocktaking all training requirements including stationery and refreshments
* Assisting in administration of online courses (strong computer skills are essential)
* Assisting with our customer relationship management system (training will be provided)
* Processing enrolments both online and offline
* Administration using a range of online tools that we use in the day-to-day running of the Centre (we’ll train you but, again, you must already have strong computer skills)
* Filing, printing, liaising with other members of staff on administrative issues
* Keeping in touch with students and being proactive in helping them with their interests, passions and goals
* Running errands which may include anything from buying emergency stationery supplies, banking, or visits to the post office.
What skills are required?
Attention to detail. Attention to detail. Oh, and did I mention attention to detail?
While you don’t need experience in all the software we use, you need to be happy to learn these new skills. If you’re not that interested in being involved in the internet and online platforms such as forums, blogs, e-learning and social media, this job isn’t for you.
You DO need:
* an interest in writing and/or books is ideal
* intermediate skills in Word and Excel (essential)
* a pleasant and helpful phone manner
* very strong skills in English and writing (if you make spelling mistakes, this job is not for you)
* attention to detail
* experience in Indesign is desirable but not essential
* strong organisational and administrative skills
* a commitment to excellence in everything that you do
* a desire to help other people (particularly our students and presenters)
* oh, and should I mention attention to detail again?
The role is about 3 days a week. It is likely to increase to 4 or 5 days as we grow.
This is ideal for someone who wants to work:
1.30pm to 6.30pm Monday to Thursday. (Our evening classes start at 6.30pm so we make a point of being available for any pre-class queries.)
However, variations on this will be considered for the right person.
We are also growing the number of courses we hold on weekends so you need to be flexible to adjust your hours to include weekend work approximately once a quarter.
Salary will be commensurate with experience.
If this job ad looks familiar, yes we did advertise for this role at the beginning of the year. Our beloved Phoebe is leaving us to take up a once-in-a-lifetime opportunity. While we will miss her a lot, we are also cheering her on to follow her dreams.
If you’re interested in applying, please send the following to:
jobs [at] writerscentre [dot] com [dot] au
1. A cover letter explaining:
(a) why you are interested in the role and
(b) why you are a good candidate for the role
2. Your resume, including at least two professional references. Please include your contact details, this is essential.
Applications close 5pm Friday 7 June 2013.